Columbia Gas launches mobile app to enhance customer experience

| September 24, 2021

Columbia Gas of Ohio is excited to announce the launch of a Columbia Gas mobile app, now available in both the Apple App Store and Google Play Store.

The mobile app closely mirrors the functionality available on the Columbia Gas website, including bill payment, management of enrollments in paperless billing, autopay and budget plans, usage records and billing history. The mobile apps also include the new start, stop and move self-service feature.

Columbia Gas is relentlessly focused on convenience through innovation to better serve customers. This includes offering digital options for customers. Recently, the company launched stop,   start and move self-service on the customer websites so customers no longer have to call to request these services. Columbia Gas also recently elevated promotion of paperless billing, encouraging customers to view their bills online anywhere, anytime.

In early 2022, Columbia Gas plans to implement other new digital initiatives, including the launch of Chatbot virtual assistant, as well as a Live Chat feature that will allow customers to interact virtually with customer support team members.

To learn more about the mobile apps, visit

Category: Business

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Article contributed to The Beacon.

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