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Coshocton Hospital CEO speaks at economic development breakfast

| September 26, 2012

Bob Miller

COSHOCTON – Coshocton County Memorial Hospital is on a road to recovery.

Bob Miller, CEO of the hospital, was the speaker at this month’s Coshocton County Chamber of Commerce Economic Development Breakfast held Sept. 26, at Roberta’s Catering. He shared how the hospital’s partnership with Genesis HealthCare Systems is moving forward and changes that have already taken place.

“Our vision is to have an engaged staff, phenomenal patient satisfaction and high productivity for financial stability,” Miller said.

The hospital is working on these three goals in a variety of ways.

“We are accessing our difficulties and addressing issues with solutions,” Miller said. “We need to show up differently to our patients and the community. We also need to focus on quality improvements. People seem to be OK with the services they are receiving but not the way we went about their treatment. We need to improve the way we introduce ourselves and greet people in the hallways.”

According to Miller, the hospital also is making improvements to its occupational medicine offerings and utilizing the resources its management agreement with Genesis gives them to a health care consulting firm and help with a survey for employees.

“Sixty percent of our employees have responded (to the survey),” he said. “We are going to take what they told us to them and ask them what we can do to make improvements.”

The hospital also has completed an operational review with American Healthcare Solutions, received The Joint Commission’s accreditation and hired two new physicians, one midwife and three certified nurse practitioners.

“The operational review was for our organization from top to bottom,” Miller said. “They gave us at least 160 recommendations of things we can change, improve or do differently.”

Work also has been done on the first 10 action steps for the hospital’s turnaround plan.

These steps included finalizing the $5 million line of credit from Genesis, giving managers tools to analyze their staffing, revenue cycle improvements, improving patient access to services, hiring a chief medical officer, analyzing physician profit/loss, physician referral patterns, service line profit/loss and emergency room transfers and the employee engagement survey.

“When you have a choice we want you to use the local hospital,” Miller said. “We don’t want to just be here for emergencies. We want to be here for your lab work, x-rays, surgeries and outpatient procedures.”

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Category: Business

About the Author ()

I started my journalism career in 2002 with a daily newspaper chain. After various stops with them, I am happy to be back home! I graduated from Coshocton High School in 1998 and received a Bachelor of Arts in Communication in 2002 from Walsh University. I also earned several awards while working for daily papers, including being honored by Coshocton County’s veterans for the stories I wrote about them. I am honored and ready to once again shine a positive light on Coshocton County. I also am the proud mother of a little girl named Sophia!

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