Ohio cash, food assistance electronic benefit transfer vendor transition announced

| June 12, 2013

COSHOCTON – The Ohio Department of Job and Family Services (ODJFS) Office of Family Assistance is currently preparing to transition to a new electronic benefit transfer (EBT) card vendor for both the cash and food assistance programs effective July 1. The current contract with Xerox State & Local Solutions, Inc. ends June 30. J.P. Morgan Electronic Financial Services, Inc. was awarded the contract on Sept. 5, 2012, as a result of a competitive sealed proposal issued through the Department of Administrative Services.

 The look of the Ohio Direction Card will soon be changingfor the Food Assistance Program. The administration of thecurrent EBT card and associated recipient balances will betransitioned to the new J.P. Morgan EBT system June 16. Beginning July 8, new cards are being mailed toOhio cardholders who received a benefit and/or had a transaction within the last six months. Upon receipt of the card the cardholder must logon to www.ucard.chase.com or call the number on the back of their new card, 1-866-386-3071, to activate their card and select a personal identification number (PIN).

The system conversion to transition to J.P. Morgan will require an outage June 16. This means Food Assistance transactions will not be available. The outage will begin at 12:01 a.m. EST. J.P. Morgan expects the system to be operational no later than 10 a.m. EST June 16 (duration 10 hours). The system outage has been planned to ensure the least possible impact to Ohio’s retailer and cardholder community and, depending on store hours, locations may not be affected. Customer questions should be directed to 1-866-386-3071.

Category: Government

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